MantelMount guarantees 100% satisfaction, or your money back, for MantelMount units ordered directly on our website. If at any time you are unsatisfied with our product, you may return it to MantelMount within (90) days of our shipping date for a replacement or a full refund of the purchase price. To receive your refund:
1. Your MantelMount must be returned in the same condition that you received it and in its original packaging.
2. If your return is due to having received a wrong or incomplete product, or your product was damaged upon receipt, or you have a warranty return MantelMount will pay the return shipping costs. For all other return reasons, you are responsible for return shipping costs using a shipping method with delivery confirmation or signature confirmation.
3. Upon receipt and approval of a return request, you will be sent a Return Authorization (RA) number and instructions on where to return the item.
4. Returned products must be shipped within fifteen (15) days after you receive your RA number.
5. Place the RA number you receive clearly on the outside of the returned package. Our return department is not allowed to process packages without an RA number, and no refunds will be issued for any packages returned without an RA number, including packages marked as “Return to Sender”.
6. Approved refunds will be issued only through the same payment processor that was used when ordering the product. It generally takes about 7 to 14 business days to receive a refund.
7. To return your order, submit your return request here or call our Customer Service Center at 800-897-9755 x 1 or send us an email.